I. General Provisions

1.1. These rules (hereinafter – the Rules) have been drawn up to ensure the rights of you (hereinafter – the Customer) and the online store “IntimaModa.lt” (hereinafter – the Store), and to define the obligations and responsibilities of both parties.

1.2. The Rules apply whenever the Customer uses the Store in any manner or form, prepares an order for goods offered by the Store, makes payment for such goods, provides personal or other data, reads information available in the Store, comments on and evaluates goods, including but not limited to the foregoing activities (hereinafter collectively – the Services).

1.3. The Rules are considered an agreement concluded between the Customer and MB “Intymi Mada” (hereinafter – the Administrator) (company code 305800364, registered address: Sodžiaus 2-oji, 12, Daubenų k., Rudaminos sen., Vilniaus raj. 13258, Tel.: +37065077373).

1.4. During the ordering process, by clicking the button “Continue > Payment”, the Customer confirms that they have carefully read all the Rules, understood their content, agree without reservation to all provisions set out in the Rules and undertake to comply with them. If the Customer does not agree unconditionally and irrevocably to accept and comply with all obligations established in these Rules, the Customer has no right to use any of the Store’s Services.

1.5. The Store is released from any liability in cases where losses arise because the Customer, despite the recommendations provided and their obligations, did not familiarise themselves with the Store’s Rules, although the Customer was given the opportunity to do so.

1.6. The Store reserves the right to amend the Rules at any time. The Rules applicable to the Customer are those valid at the time of purchase.

II. Privacy Policy

2.1. Registration is not required when ordering goods; however, to complete an order, the Customer must fill in the order form and provide all personal data required for delivery: first name, surname, email address, delivery address, telephone number, delivery method and other data necessary for delivery.

2.2. A Customer wishing to comment on or evaluate goods offered in the Store or create a “Wish List” must register and log in to the Store by entering their email address and password. The registration form requires the following personal data: first name, email address and password. The Customer has the right to change, supplement or delete the data at any time without restriction.

2.3. The data provided during registration will be used exclusively by the Administrator and its partners providing services related to ordering, purchasing and delivering goods.

2.4. The Customer confirms that they grant the Administrator the right to collect, store, organise, use and process, by any method not prohibited by the laws of the Republic of Lithuania, any personal data directly or indirectly provided to the Administrator while visiting the Store and using the Services, under the conditions and procedure established in these Rules. Detailed information on personal data processing is provided in the separate Privacy Policy.

2.5. The Administrator undertakes not to disclose information about the Customer to third parties, except for the Administrator’s partners providing services related to the submission or fulfilment of the Customer’s order. The Customer’s personal data may be disclosed to third parties only in cases provided for by the laws of the Republic of Lithuania.

2.6. By registering or placing an order, the Customer confirms that they are of legal age and have the right to make purchases in the Store.

2.7. A registered Customer undertakes not to disclose their login details to anyone. After completing use of the Store, the Customer must log out of the Store system to ensure that no one can access their data, particularly when using a public computer, for example at a university or internet café. The Administrator accepts no liability related to the disclosure of login details or failure to log out after using the Store.

2.8. The Customer confirms that they understand that cookies will be stored on the computer used while browsing the Store. Detailed information about the cookies used is provided in the Privacy Policy and the cookie settings window.

III. Conclusion of the Agreement

3.1. An order is considered submitted when the Customer clicks the button “Order Confirmation”, “Order Payment Information” or “Order Payment” (the name of the button depends on the selected delivery and payment method), thereby confirming that they are ordering the goods listed in the shopping cart.

3.2. The purchase and sale agreement is considered concluded when the Customer submits the order and receives an email at the address provided during registration or in the order form confirming the order for the goods. From that moment, the Customer is obliged to pay the prices valid at that time and confirmed in the order and to accept the goods.

3.3. The confirmed order, specifying the goods, their exact quantities and prices, is considered an integral part of the agreement.

3.4. Every agreement concluded electronically is stored by the Administrator.

IV. Goods and Their Prices

4.1. The characteristics of each product are described next to the relevant product.

4.2. Public display of goods does not oblige the Administrator to sell the goods.

4.3. The Store reserves the right to change the range of goods at any time.

4.4. The Store accepts no liability for inaccurate or incomplete information about a product. Its colour, shape or other parameters may differ due to the characteristics or settings of the monitor used.

4.5. The prices of individual goods are stated in euros and shown next to each product description. The Store undertakes to sell the goods at the prices valid at the time of the order and confirmed in the order.

4.6. Product prices are stated in euros. MB “Intymi Mada” is not registered as a VAT payer.

4.7. Delivery charges are included in the product price only when this is clearly indicated at the time of ordering, for example when a free-delivery promotion applies above a specified order value. In other cases, delivery costs are paid by the Customer according to the selected delivery method.

4.8. A shopping cart whose total value of all goods from the respective Seller is less than €4.99 may be subject to a €3.00 administration fee. By accepting the Rules, the Buyer agrees to the application of the administration fee specified in this clause and undertakes to pay it to the Seller. When money is refunded to the Buyer for goods in the cases provided for in the Rules, the administration fee is also refunded if it was paid by the Buyer.

V. Payment for Goods

5.1. The Administrator begins preparing the ordered goods for dispatch only after receiving full payment. Payment is considered completed when the full amount payable is received and recorded in the system of the Administrator or the selected payment service provider.

5.2. The Customer must pay for the goods no later than within 3 working days from the sending of the order confirmation to the email address provided by the Customer.

5.3. Payment for goods is available by the following methods:

5.3.1. electronic banking;

5.3.2. credit or debit card;

5.3.3. Google Pay;

5.3.4. Apple Pay;

5.3.5. advance bank transfer to the Administrator’s bank account.

5.4. When paying by bank transfer, the order number stated in the order confirmation email must be entered in the payment purpose field. If the order number is not provided, allocation of the payment to the order may be delayed.

5.5. Payments may be administered by banks and payment service providers. The Administrator is not responsible for failures of these service providers’ systems or for errors made by the Customer when making payment.

VI. Returns of Goods

6.1. The Administrator establishes the exchange and return procedure in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, Article 6.366 of the Civil Code of the Republic of Lithuania, “Sale of Goods under Contracts Concluded Using Means of Communication”, and other applicable legislation.

6.2. In accordance with the documents specified in Clause 6.1, within 14 days after the goods have been delivered, the Customer has the right to withdraw from the purchase and sale agreement and return quality goods purchased from the IntimaModa online store without providing a reason, recover the amount paid for them or exchange them for equivalent goods of different dimensions, shape, colour, model or completeness.

General requirements for returned goods:

6.2.1. Exchanged or returned goods must meet the following requirements:

6.2.1.1. the product must not have been worn or otherwise used, must be undamaged and must not have lost its value;

6.2.1.2. the product must be presented in the original manufacturer’s packaging and must retain its saleable appearance;

6.2.1.3. all attached labels must remain on the product.

Additional hygiene requirements by product category:

6.2.1.4. Underwear, panties, bras, pyjamas and bodysuits must retain all intact labels, which must not be removed from the product.

6.2.1.5. Silicone bras and their accessories, such as silicone inserts and adhesive tapes, are subject to an additional requirement: the protective film on the product must remain intact and must not be removed. If the film has been removed, visible damage to it is considered evidence that the product has been used, and the product will not be accepted for return or exchange.

6.2.1.6. Swimwear is subject to an additional hygiene requirement: all labels must remain intact, and the attached hygiene liner must remain intact and in place. If the liner has been removed or damaged, the product will not be accepted for return or exchange.

6.2.1.7. Tights, stockings, socks and knee-high socks are subject to an additional hygiene requirement: the product must remain in its original packaging, and the inner bag containing the product must remain intact and unopened. The product may be inspected only without removing it from the inner bag. If it is pulled out, tried on, touched internally by hand or the seal of the inner bag is otherwise damaged, the product will not be accepted for return or exchange.

6.2.1.8. Tights and stockings with silicone support bands are subject to an additional requirement: the silicone band must not be peeled away because loss of adhesion is considered an obvious sign of use. In such a case, the product will not be accepted for return or exchange.

6.2.1.9. The hygiene requirements specified in Clauses 6.2.1.4–6.2.1.8 apply when returning or exchanging goods of satisfactory quality. They do not apply when the product is returned due to a manufacturing defect or another quality defect.

Return procedure:

6.2.2. The exchanged or returned product must be delivered to: MB “Intymi Mada”, Sodžiaus 2-oji, 12, Daubenų k., Rudaminos sen., Vilniaus raj. 13258. Goods may be sent by courier, by post or delivered to a parcel terminal at: Vilniaus raj., Gamyklos g. 26, Rudaminos IKI, DPD, LP Express or Omniva parcel terminals.

6.2.3. A “Request for Return or Exchange of Goods” and a document proving the purchase from the IntimaModa Store, such as an invoice or cash receipt order, must be provided together with the returned product.

6.2.4. After receiving an exchanged or returned product, the Administrator undertakes to inform the Customer within 14 days whether the product meets the return or exchange criteria. If the returned or exchanged product meets these criteria, the Administrator undertakes to exchange the product or refund the amount paid for it.

6.2.5. When goods are exchanged, the Administrator undertakes to exchange the product for any other product or products whose value does not exceed the value of the exchanged product. If a price difference arises during the exchange, the Customer must pay the difference to the Administrator. The price difference is paid by bank transfer to the Administrator’s specified bank account. The Buyer may exchange the product for another product currently available for sale in the IntimaModa Store.

6.2.6. The Customer pays the transport costs of exchanged or returned goods.

Refund of delivery costs:

6.2.7. When the Customer returns part of the goods in an order and retains the remaining part, the value of the order is recalculated according to the goods actually retained. If, after the partial return, the value of the retained goods no longer meets the free-delivery condition applicable at the time of ordering, the Seller has the right to deduct the standard delivery price applicable at the time of ordering from the amount to be refunded, provided that the Customer was clearly informed of this condition before submitting the order.

6.2.8. When the Customer returns all goods in an order and withdraws from the entire distance purchase and sale agreement within 14 days of receiving the goods, the Seller refunds the entire amount paid for the goods, including the standard delivery fee paid by the Customer. If the Customer selected a more expensive delivery method than the standard delivery method, only the price of the standard delivery method is refunded. The direct costs of returning the goods to the Seller are paid by the Customer, except when the Seller agrees to pay them or the product is returned due to the Seller’s fault.

Goods of unsatisfactory quality:

6.3. If goods of unsatisfactory quality have been sold to the Customer, the Customer has the right to choose to require that the product be repaired free of charge or replaced with a product of satisfactory quality, except where the selected requirement is impossible to fulfil or would impose disproportionate costs on the Seller.

6.3.1. The Customer has the right to demand a proportionate reduction in the product price or terminate the purchase and sale agreement if:

6.3.1.1. the Seller has not repaired or replaced the product or has refused to do so;

6.3.1.2. the defect reappears after an attempt to repair the product;

6.3.1.3. the defect is substantial;

6.3.1.4. it is clear from the circumstances that the Seller will not repair or replace the product within a reasonable period or that doing so would cause significant inconvenience to the Customer.

6.3.2. The Customer does not have the right to terminate the agreement if the defect is minor.

6.4. If the Customer has been sold goods of unsatisfactory quality, the Customer must deliver the product together with the “Request for Return or Exchange of Goods” and a document proving the purchase from the IntimaModa Store, such as an invoice, to: Sodžiaus 2-oji-12, Daubenų k., Rudaminos sen., Vilniaus raj., LT-13258. In this case, the Administrator undertakes to cover the postal costs of returning the product. The hygiene requirements specified in Clauses 6.2.1.4–6.2.1.9 do not apply when a product is returned because it is of unsatisfactory quality due to a manufacturing defect.

VII. Delivery of Goods

7.1. The Customer independently selects a delivery method from the options offered by the Administrator: DPD courier, DPD parcel terminals, LP Express parcel terminals, Omniva parcel terminals and Lithuanian Post. The delivery price depends on the selected method and is indicated at the time of ordering, starting from €3.50.

7.1.1. The standard delivery method is the least expensive option offered to the Customer at that time. If the Customer exercises the right to withdraw from the agreement, as described in Section VI, the Administrator refunds the standard delivery price. If the Customer selected a more expensive delivery method, the additional difference in price is not refunded.

7.2. The Administrator undertakes to deliver the goods ordered by the Customer to the specified address in Lithuania within 1–7 working days from the date of payment. The Customer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances. If, due to significant circumstances, the Administrator is unable to deliver the ordered product, the Administrator undertakes to offer an equivalent product. If the Customer refuses the equivalent product, the Administrator will refund the money paid by the Customer within 7 working days.

7.3. Goods are delivered by courier within Lithuania from Monday to Friday at a time agreed with the Customer in advance.

7.4. Goods are delivered to the address specified in the order details. If the Customer provides an incorrect delivery address, the Customer must reimburse the Administrator for the resulting delivery costs.

7.5. If the courier is unable to deliver the goods due to the Customer’s fault or circumstances dependent on the Customer, the courier will arrange another suitable delivery time with the Customer. Redelivery will be attempted no more than twice. Otherwise, if the Customer does not accept the goods, they will be returned to the Administrator. The Customer will not have the right to submit claims concerning late delivery, and the Administrator will be released from liability for delivery delays when the goods are not delivered or are delivered late due to the Customer’s fault or circumstances dependent on the Customer. In the event of redelivery, the Customer additionally pays the delivery costs.

7.6. The Administrator or its authorised representative is not responsible for checking whether the person collecting the goods is the person named in the order. This is the Customer’s responsibility.

7.7. The risk of loss of or damage to the goods passes to the Customer from the moment the goods are delivered. At the time of delivery, the Customer must inspect the condition of the shipment together with the Administrator or courier and check whether the packaging is crushed, wet, torn or otherwise externally damaged. Any observed damage must be recorded in the delivery confirmation provided by the courier. If the Customer does not record obvious external packaging damage at the time of delivery, this may make it more difficult to prove that the damage occurred during transport, but does not remove the right to submit a justified claim concerning a product defect identified later.

7.8. If the Customer notices that the goods do not comply with the requirements specified in the order, the Customer must immediately contact the Administrator by telephone at +370 65077373. The Administrator undertakes to take all necessary action to remedy defects if they arose through the fault of the Administrator or third parties acting on its behalf. If the Administrator does not remedy the defects within a reasonable period agreed with the Customer, the Customer has the right to defend their rights in accordance with the Civil Code of the Republic of Lithuania.

7.9. The Administrator also allows customers outside Lithuania to receive goods. In this case, the Administrator sends goods using postal services. All orders to be delivered outside Lithuania are coordinated individually by email at info@intimamoda.lt. Shipments abroad are delivered within 5–14 working days. The Customer pays the transport costs for orders sent abroad as follows:

7.9.1. Delivery price to European Union countries: €7.00.

7.9.2. Delivery price to countries outside the European Union: €11.99.

VIII. Posting Comments

8.1. A registered Customer has the right to post comments and provide an opinion about a particular product. All Customers may send a recommendation for any product to a friend.

8.2. When posting a comment or sending a recommendation, the Customer undertakes that any information provided is truthful, accurate and not otherwise misleading, does not infringe the rights of third parties, laws or other legal requirements. The Customer assumes responsibility for their actions when posting comments and sending recommendations.

8.3. The Administrator reserves the right to delete or edit comments posted by the Customer at any time.

IX. Gift Vouchers

9.1. A gift voucher is valid for 12 months from the date of its purchase and payment, unless otherwise specified on the particular voucher.

9.2. The voucher may be used to pay for any goods offered in the Store during one or several separate purchases until the full value of the voucher has been used.

9.3. If the amount of one purchase is lower than the value of the voucher, the remaining balance is retained and may be used for another purchase before the voucher expires.

9.4. If the purchase amount exceeds the value of the voucher, the Customer pays the outstanding amount using another payment method offered by the Store.

9.5. After the voucher expires, any unused voucher balance is cancelled and is not refunded in cash.

9.6. Money paid for a purchased gift voucher is not refundable.

9.7. Goods purchased with a gift voucher are returned according to the general procedure established in Section VI of these Rules. After the product is returned, the amount paid is refunded in the form of a new gift voucher with the same remaining validity period as the original voucher.

X. Applicable Law

10.1. The Rules are governed by the laws of the Republic of Lithuania.

XI. Final Provisions

11.1. All disputes arising from the implementation of these Rules are resolved by negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

11.2. If the Buyer is not satisfied with the Seller’s final response, the Buyer may apply for out-of-court settlement of a consumer dispute to the State Consumer Rights Protection Authority: A. Goštauto g. 12, 01108 Vilnius, email tarnyba@vvtat.lt, telephone +370 5 262 6760 or website www.vvtat.lt.

Last updated: 16 July 2026.